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Writer's pictureDr. Marvilano

Compendium of 50 Most Useful KPIs for the Consumer Packaged Goods Sector

 

These KPIs offer a comprehensive view of various aspects of the Consumer Packaged Goods (CPG) industry, including sales performance, customer engagement, innovation, and sustainability.

 

1.      After-Sales Service Costs: The total costs associated with providing after-sales services, including customer support, repairs, and returns.

 

2.      Age Demographic Sales Breakdown: The distribution of sales across different age demographics, providing insights into the target consumer age groups.

 

3.      Average Consumer Spend: The average amount of money spent by consumers on CPG products per transaction or over a specified period.

 

4.      Average Stock-Out Duration: The average time duration during which a product is out of stock, impacting sales and customer satisfaction.

 

5.      Brand Loyalty: The level of loyalty consumers have towards a particular CPG brand, often measured by repeat purchases and brand affinity.

 

6.      Channel Mix: The distribution of sales across various distribution channels, such as online, offline, or through specific retailers.

 

7.      Commodity Price Sensitivity: The degree to which consumer purchasing behavior is influenced by fluctuations in commodity prices.

 

8.      Cost Per Impression (CPI): The cost associated with each impression generated through advertising or marketing efforts.

 

9.      Cross-Selling Index: The effectiveness of cross-selling additional products to customers, measured by the percentage of customers purchasing complementary items.

 

10.  Customer Acquisition Cost (CAC) in Digital Sales: The cost incurred to acquire a new customer through digital sales channels.

 

11.  Customer Concentration Ratio: The concentration of revenue from a small number of key customers, indicating business reliance on specific clients.

 

12.  Customer Lifetime Value (CLTV): The predicted total value a customer is expected to bring to the company throughout their entire relationship.

 

13.  Customer Retention Rate in Subscription Services: The percentage of customers who continue to subscribe to CPG products or services over a specific period.

 

14.  Days of Supply (DOS): The number of days a product is expected to last in inventory before being sold, providing inventory management insights.

 

15.  Direct Store Delivery (DSD) Penetration: The percentage of products delivered directly to stores without going through a distribution center.

 

16.  Frequency of Store Visits: The average number of times consumers visit retail stores to purchase CPG products within a specified period.

 

17.  Ingredient Transparency Index: The level of transparency in disclosing product ingredients, often measured by labeling practices and consumer perception.

 

18.  Innovation Index: The degree of innovation within the CPG company, reflecting the introduction of new and innovative products.

 

19.  Lost Sales: The revenue lost due to factors such as stock-outs, product unavailability, or customer dissatisfaction.

 

20.  Market Penetration: The percentage of the target market that has purchased CPG products, indicating the brand's market share.

 

21.  Market Share Growth: The percentage increase in market share over a specific period, showcasing business expansion.

 

22.  New Product Success Rate: The percentage of newly launched products that achieve success in the market, often measured by sales and customer acceptance.

 

23.  Nutritional Value Score: A score reflecting the nutritional value of CPG products, considering factors such as ingredients and health benefits.

 

24.  Online Review Scores: The average scores given by consumers in online reviews, influencing brand perception and consumer trust.

 

25.  Out-of-Stock Rate: The percentage of times a product is unavailable or out of stock when a customer attempts to purchase it.

 

26.  Packaging Innovation Efficiency: The effectiveness of innovation in CPG product packaging, impacting brand visibility and consumer appeal.

 

27.  Percentage of Ethically Sourced Products: The proportion of CPG products sourced ethically, reflecting the company's commitment to ethical and sustainable practices.

 

28.  Price Per Unit/Weight/Volume: The cost of a CPG product per unit, weight, or volume, influencing pricing strategy and consumer affordability.

 

29.  Private Label Share: The percentage of the market occupied by private-label or store-brand products.

 

30.  Product Cannibalization Rate: The rate at which sales of a new product negatively impact the sales of existing products within the same brand.

 

31.  Product Lifecycle Stage: The current stage of a CPG product's lifecycle, such as introduction, growth, maturity, or decline.

 

32.  Product Placement Effectiveness: The effectiveness of product placement strategies in driving sales and consumer awareness.

 

33.  Product Recalls: The number of CPG products recalled due to safety concerns or quality issues.

 

34.  Promotional Elasticity: The responsiveness of sales to promotional activities, measured by the impact of promotions on consumer behavior.

 

35.  Rate of Sale (ROS): The speed at which CPG products are sold, often measured as units sold per unit of time.

 

36.  Retail Execution Compliance Rate: The rate at which retail execution strategies are followed in stores, impacting product visibility and sales.

 

37.  Retailer Dependence: The degree to which a CPG company relies on specific retailers for sales.

 

38.  Return Rate: The percentage of products returned by customers, indicating customer dissatisfaction or product issues.

 

39.  Route-to-Market Efficiency: The efficiency of the distribution and sales channels used to bring CPG products to market.

 

40.  Sales Per Employee: The amount of revenue generated per employee, reflecting workforce productivity.

 

41.  Sales Through Organic Channels: The percentage of sales generated through organic or non-paid marketing channels.

 

42.  Seasonality Index: The impact of seasonal variations on CPG sales, measured by the seasonality of demand.

 

43.  Shelf Space Allocation: The allocation of shelf space for CPG products in retail stores, impacting visibility and sales.

 

44.  SKU Count: The total count of different stock-keeping units (SKUs) offered by the CPG company.

 

45.  Social Media Engagement Rate: The rate at which consumers engage with CPG brands on social media platforms.

 

46.  Sponsorship Effectiveness: The effectiveness of sponsorships in enhancing brand visibility and consumer engagement.

 

47.  Supply Chain Efficiency: The efficiency of the supply chain in delivering CPG products to market, impacting timeliness and cost-effectiveness.

 

48.  Sustainability Index: The measure of a CPG company's commitment to sustainable practices and environmental responsibility.

 

49.  Sustainability Score of Suppliers: The sustainability performance of suppliers providing materials or components for CPG products.

 

50.  Trade Spend Efficiency: The efficiency of trade spending activities, measuring the impact on sales and return on investment.

 

 


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